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- #101
So I have starlink mobile, or roaming what ever you want to call it. I used it for 2 weeks at the start, stowed it away for 10 days where what appeared to work and my billing was stopped. Then came back and started using for about 3 weeks, then did the exact same thing after getting a hotel in Jasper. So as Im super busy and see the emails statements that my payment will be taken on the 18th of the month, so I think OK. So then I get texts from my visa for each transaction and it says starlink, $ 345.45 so I look into it and im still being billed for the roaming dish. So simple I now go on my phone and look and its still active, holy crap, well I put it away in the pouring rain and did all this with my phone, guess it stowed it but thats not enough.
So now im dealing with starlink customer support which is not like it used to be. There saying the only service they provide is month to month and not daily roaming and im stuck with the bills I paid and the service they provided me. As I turned it off yesterday and the bill is paid in advance I have that service till Dec 18, 2024. No refunds. So watch people this company has no compassion and doesn't care about customer service at all. Not like they used to. Wish there was another type of satellite service I would cancel everything I had and move over.
So now im dealing with starlink customer support which is not like it used to be. There saying the only service they provide is month to month and not daily roaming and im stuck with the bills I paid and the service they provided me. As I turned it off yesterday and the bill is paid in advance I have that service till Dec 18, 2024. No refunds. So watch people this company has no compassion and doesn't care about customer service at all. Not like they used to. Wish there was another type of satellite service I would cancel everything I had and move over.
