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snopro

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On the phone with Visa trying to find out where my new cards are? Wife’s was compromised so they are sending us 2 new ones in late August. Supposed to happen in 4/5 business days. Probably lost and have to wait again.🤦
 

snopro

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that is a long time
You want to know what’s a long time? 38 minutes on hold and get an agent and 2 minutes into my call she disconnects me. FFS!!!!!😡 Now waiting 28 minutes and counting to get someone again so I can tell them my problem
 

Trashy

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Ya that’s bullish!t Ken
Shaw internet does what Tyler’s does and doo a call back
 

snopro

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Ya that’s bullish!t Ken
Shaw internet does what Tyler’s does and doo a call back
Yeah this is Visa. Just an update still on the phone waiting. Got disconnected from the second agent after 33 minutes and called a third agaent who spent 20 minutes trying to figure out what was going on. He said I now need to talk to the fraud dept. Adding in from the 3rd agent call I'm sitting at 2 hrs and 4 min. Glad its on their dime. Ruined my afternoon though
 

ferniesnow

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Yeah this is Visa. Just an update still on the phone waiting. Got disconnected from the second agent after 33 minutes and called a third agaent who spent 20 minutes trying to figure out what was going on. He said I now need to talk to the fraud dept. Adding in from the 3rd agent call I'm sitting at 2 hrs and 4 min. Glad its on their dime. Ruined my afternoon though
For the money they are making, one would think they would strive for better customer service. I agree with Trashy, ya that’s bullch!t Ken!
 

snopro

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I gave up when my phone showed 2 hrs 30 minutes on the third call. Try in the morning again
 

Trashy

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Wife is instructing an online course for the school and my left foot is the model LOL
 
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