Bulkhead badly damaged . . .

[snopro]

Not all shops and techs are good though, for example buddy brought his 16 cat to our closest cat dealer for warranty work due to a reed failure and it took 3.5 hrs to "diagnose" the problem and another 1.5 hrs to change the reeds lol what a joke. Cat warranty only pays 1.5 hrs to diagnose and change reeds so he was out over $400 because of a "stellar" dealership. I told him what was wrong as Ive had the exact same issue on a couple cats and he told them it was reeds as well. Apparently it took them that long to figure out it was a couple broken reed petals. Last reed failure I had literally took me under 15 minutes to diagnose it with my camera and an hour to change out the petals and re assemble the sled.

A lot of shops have certified techs but how many shops have master techs? Diagnosis time is a grey area. It comes down to how much time the warranty clerk feels you should have charged out to fix the problem so you tend to see discrepancies on time paid to the dealer all the time.

 

[skegpro]

A lot of shops have certified techs but how many shops have master techs? Diagnosis time is a grey area. It comes down to how much time the warranty clerk feels you should have charged out to fix the problem so you tend to see discrepancies on time paid to the dealer all the time.

Right, but to the customer the background stuff should be invisible.

It is up to the dealer to fight with the manufacturer or eat the cost.

Warrenty = Zero Charge

And the customer shouldn't pay for a ****ty tech to learn, but a good shop manager will thing those hours down.

 

[snopro]

Right, but to the customer the background stuff should be invisible.

It is up to the dealer to fight with the manufacturer or eat the cost.

Warrenty = Zero Charge

And the customer shouldn't pay for a ****ty tech to learn, but a good shop manager will thing those hours down.

I agree. On warranty it is not the customers fault if the tech takes to long to figure it out.

 

[tmo1620]

He did and they said thats how they do things there and to quote " were not like other dealerships, we go over and above for our customers" lmao, f*cking rip off artists is all they are, they wouldnt give him his sled until he payed for it, and yes all stock sled, guaranteed they didnt even try to get cat to pick up the tab, Ive had cat pick up way worse tabs than that for me no questions asked

I would tell them to pound sand, that's not how warrenty works.

 

[tmo1620]

Or if the tech takes 20 min coffee and smoke breaks every hour that they are tearing apart a g4 to replace flimsy modules as its probably getting pretty old to them and quite monotonous , the dealership will milk hours when charging to insurance and lets face facts, would you rather a band aid fixed g4 or a buy out from insurance and a chance to right your first mistake and buy a different stronger brand, just my opinion, my buddy didnt learn though lol and bought an 18 freeride with insurance money from the 17 summit x, he loves that doolaide

I agree. On warranty it is not the customers fault if the tech takes to long to figure it out.

 

[snopro]

Or if the tech takes 20 min coffee and smoke breaks every hour that they are tearing apart a g4 to replace flimsy modules as its probably getting pretty old to them and quite monotonous , the dealership will milk hours when charging to insurance and lets face facts, would you rather a band aid fixed g4 or a buy out from insurance and a chance to right your first mistake and buy a different stronger brand, just my opinion, my buddy didnt learn though lol and bought an 18 freeride with insurance money from the 17 summit x, he loves that doolaide

Yes a lot of times the service writer never see's whats going on in the shop floor and gets handed a timesheet that is inflated because the tech has breaks or is helping another tech with something. That's where a good service manager can make you money and keep customers happy.