SO. Ordered a kit for my '17 AXYS 163 in early November. The deposit was given and details were exchanged. After a month of waiting, I emailed to get an approximate ETA so I could schedule my install etc. A few emails were exchanged, with "yep, your kit should be ready by the end of next week." Still no kit. Finally, I emailed to cancel the order, but was told my order was "non-refundable". I called and discussed the situation with Justin. He said they could have a kit out to me that day! Hhhmmm. OK. SO I let the order stand. Finally, between the craziness of Christmas and so forth, the kit arrived on the 28th of December. Immediately, after I got the kit, and was home from New Years, I ripped the ECU out and overnighted on Jan 4th to the USA for reflashing. I specifically requested overnight express back and told them I would cover any additional cost. When I checked the return address on the USPS tracking, it seems the postal code may be slightly wrong. or something.... I asked them to contact USPS to make the correction, but no communication back. 12 days later, still no ECU. Called them, no answer, and the voicemail box is full.
Anyway, I am writing this post to warn you guys of buying stuff from the US, particularly from Silber, at this point. The popularity and price of these kits have put a squeeze on them and the lack of attention to detail (return address), and customer service is, at least for me so far, not great. As the legal saying goes, CAVEAT EMPTOR. Or, buyer beware. If you are considering a turbo, I'd recommend considering a Canadian product (Redline, Boost-it, TSS). I sure wish I had.
I have no doubt these kits are working well, and the install was a breeze. The fit and finish, and quality of the welding looks great. If I ever get the reflashed ECU, I will post a review once I ride the sled. In the meantime, I wait and wonder why I didn't just shop locally.
Anyway, I am writing this post to warn you guys of buying stuff from the US, particularly from Silber, at this point. The popularity and price of these kits have put a squeeze on them and the lack of attention to detail (return address), and customer service is, at least for me so far, not great. As the legal saying goes, CAVEAT EMPTOR. Or, buyer beware. If you are considering a turbo, I'd recommend considering a Canadian product (Redline, Boost-it, TSS). I sure wish I had.
I have no doubt these kits are working well, and the install was a breeze. The fit and finish, and quality of the welding looks great. If I ever get the reflashed ECU, I will post a review once I ride the sled. In the meantime, I wait and wonder why I didn't just shop locally.
