Respect your parts person!

[teeroy]

the parts counter at my local 'doo dealer is run by a young girl, she is awesome. anything I need she finds it....and if she can't, she directs me to someone that can. when she is busy I ask her to call me back when she has a minute, she does so every time. I have much respect for her, and have even gone so far as threaten a customer in front of me that was yelling at her about his XP eating belts because they had none left (no one did at the time). she treats me very well, and always gives me the "good guy" discount on parts.

Thank You Chrissy at Thomas Homes and RV in Peace River.

 

[femme.fatale.]

It's so refreshing to hear about other Lady parts people! Specially those who excell at what they do! You go girl =)

Ps. one day, we will take over the world bahahaha

 

[Pistonbroke]

Parts people are your friends!!!

Only thing that bugs me is when I finally get one "trained" at a certain dealer and that parts person moves on to another position Then I have to start training the next one! hehehehe

 

[Ryano]

I liked Bob

 

[Pappillion]

Wow, what a thread. I think everyone out there understands that the parts person is not responsible for anyone's toys breaking or yet the price of the parts. I'm sure that if they had the option they would stock it all. But everyone has a boss and there is only so much money to buy these items.

But the parts people have to remember that we are not there because we want to chat or have a cup of coffee. Its because our toys are broken and we have somewhere to go. The difficulty I have is simple parts that are not in stock and being surprised when the parts are three times higher than expected. Also, I don't know where this one week statement comes from. Never have I had a part come in one week. Three is more like it.

Try to take a customers bad mood with a grain of salt. Remember that in this industry, the only people that are always happy are the business owners. And the next time a part is not in the back and you have to order it just say to the customer that it is on its way. Don't quote a duration that you expect, this only makes you look bad when your guess was wrong. Just say "I dunno".

 

[Rucky]

Nothing is no one's fault... End of this story :d.

 

[s/b tech]

As a partner in a local service shop, I have the upmost respect for all parts personell.:d The daunting task of making the customer happy and providing an environment for the bussiness to be respected is a hard thing to do.

They all take pride in the work they do and are under appreciated. If not for the professionals manning the counters, there would not be a single sled on the snow

Support your local Parts Person:d

 

[maxwell]

Wow, what a thread. I think everyone out there understands that the parts person is not responsible for anyone's toys breaking or yet the price of the parts. I'm sure that if they had the option they would stock it all. But everyone has a boss and there is only so much money to buy these items.

But the parts people have to remember that we are not there because we want to chat or have a cup of coffee. Its because our toys are broken and we have somewhere to go. The difficulty I have is simple parts that are not in stock and being surprised when the parts are three times higher than expected. Also, I don't know where this one week statement comes from. Never have I had a part come in one week. Three is more like it.

Try to take a customers bad mood with a grain of salt. Remember that in this industry, the only people that are always happy are the business owners. And the next time a part is not in the back and you have to order it just say to the customer that it is on its way. Don't quote a duration that you expect, this only makes you look bad when your guess was wrong. Just say "I dunno".

if i order on a monday or tuesday it comes either late thursday or friday sometime. everytime. no more than 4 days unless there is a mix up. unless you are talking about specialty aftermarket items from another supplier or an online order

SO MANY NUMBERS!

 

[garlic bear]

calgary polaris dealer all parts week to 10 days no stock more money than others. had numerous issues solved my problem dont deal there anymore. get better service from biggest polaris dealership in canada which is in sask. get parts delivered here faster than the dealers here. no use complaining just find something that works for you and let things sort them selves out with time[no customers for no service ]

 

[Longhairfreak]

calgary polaris dealer all parts week to 10 days no stock more money than others. had numerous issues solved my problem dont deal there anymore. get better service from biggest polaris dealership in canada which is in sask. get parts delivered here faster than the dealers here. no use complaining just find something that works for you and let things sort them selves out with time[no customers for no service ]

Is that CYCLE WORKS?

 

[cyclejerk]

I didn't start this thread so anyone could use it to bash a particular dealership, so if that is your intention long hair, please don't do it here! Or I will ask that the thread is removed!

 

[rsaint]

How can you respect a parts person when you and him pick out the right part he punches in the wrong part # you get it shipped to your place by bus get it and it is the wrong parts and you take it back to CW west and they charges you a restocking charge. Will i ever do buisness there again not.

 

[08summit]

As a partner in a local service shop, I have the upmost respect for all parts personell.:d The daunting task of making the customer happy and providing an environment for the bussiness to be respected is a hard thing to do.

They all take pride in the work they do and are under appreciated. If not for the professionals manning the counters, there would not be a single sled on the snow

Support your local Parts Person:d

Works both ways....Without us PAYING customers coming into your shop there would be no parts person.

 

[boots]

How can you respect a parts person when you and him pick out the right part he punches in the wrong part # you get it shipped to your place by bus get it and it is the wrong parts and you take it back to CW west and they charges you a restocking charge. Will i ever do buisness there again not.

right on some more bashing .... come on peeps

 

[cyclejerk]

You are very true! It is a mutual arrangement, that starts the second you reach the parts counter. I'm directing this thread towards the guys that feel we are the reason that dealership don't have what they want in stock, and then freak out because of that fact! And the customers who think that the dealer should provide them anything they need, no matter how unreasonable the request is! All it takes is a little common sense and courtesy to have a successful relationship with you dealer! And if that doesn't get you what you want then you should deffinately be looking for a different dealership!

 

[cyclejerk]

How can you respect a parts person when you and him pick out the right part he punches in the wrong part # you get it shipped to your place by bus get it and it is the wrong parts and you take it back to CW west and they charges you a restocking charge. Will i ever do buisness there again not.

My only response to this is that mistakes happen, and we are just people too! If you can say you have never made a mistake in your life I would be amazed! Customers make mistakes also, such as asking for a "clutch retainer" instead of just saying "clutch bolt" and confusing the situation! As far as the restock charge goes, that was unreasonable! But as far as a mistyped number goes, it happens to every parts person at some point! Simple solution is to address the CWW parts manager, if that doesn't happen go higher to the general manager. And again if you don't get the issue resolved to your satisfaction, YOU have the choice to go elsewhere!

 

[Longhairfreak]

My only response to this is that mistakes happen, and we are just people too! If you can say you have never made a mistake in your life I would be amazed! Customers make mistakes also, such as asking for a "clutch retainer" instead of just saying "clutch bolt" and confusing the situation! As far as the restock charge goes, that was unreasonable! But as far as a mistyped number goes, it happens to every parts person at some point! Simple solution is to address the CWW parts manager, if that doesn't happen go higher to the general manager. And again if you don't get the issue resolved to your satisfaction, YOU have tho choice to go elsewhere!

a clutch retainer is not the clutch bolt!

 

[BIGFOOT]

I do have to agree with cycle jerk on some of what he is saying as I was also a parts person and a parts manager at one time. The thing that bugs me the most is price of parts. I just re did the motor on my 06 summit top and botom and whart realy gets me is the price of doo bearings for the crank 80 to a hundred dollars for one crank bearing you can go to bearing and transmission and get the same NTN bearing for like 10 bucks whats with that. The problem i have with parts guys is when you call in and they dont have the parts you need and they tell you they can order them so you say ok when will it be in next week they tell you. So you wait until next week and you call and they say O they must have forgot to send it so you wait another week and you call and the parts person says O they were out of stock it will be another week. So you wait again call in still nothing. By this time getting very mad with the parts person so I go over and above to find out what is going on only to find out the parts were never ordered. Thats my beef.

....Now that's a Good BEEF !

 

[2manykids]

Parts people for me are 98% of the time talked to on the phone, normally to ask advise first cause there might be something better, and typically know more than i do. I feel it is their job to know more than and that holds true unless we are both looking at the same page on the internet. The times i go into a shop or store are to either waste a few minutes while im waiting on something or to spend money on something i dont really need but want. Only ever had one bad dealing at a shop and i just go with the " Ill drive the extra 15 min to another shop and get it there"

 

[dirtball08]

RESPECT YOUR PARTS PERSON!

I gotta say that it gets frustrating listening to people complain about having to wait a WHOLE week for parts. 99% of people know in advance that they are taking a sled or quad or bike trip, would it kill anyone to plan ahead and inspect their machines in advance just in case the parts that you may need are NOT in stock at you local dealer? Your local dealer is unable to foresee every possible issue that each rider may face!

I am a former CW parts manager, and still work in the industry. Stocking items are ordered based on sales and common sense. The idea is to maintain minimum numbers of any part that sells more than 3 times in a year, but even we have to rely on another source for those parts

It is unreasonable to expect that every part you may need is going to be stocked if, and when you need it! And it is even more unreasonable to blame the person behind the parts counter who is usually doing their best to help you get back on the trails. Remember all we do is look up the parts and get them for you either from the shelf or from OUR supplier if they can supply it! We get just as frustrated when they don't have the parts too! And we get frustrated when customers blame us, yet we do not take it out on YOU!

And MAYBE if you didnt act like a jerk to your dealership and bad mouth them everytime you don't get your way, they would be more willing to help you and "borrow" a part. The customers who treat us with the respect and courtesy we deserve are the ones that we will go the extra mile to help! EVERYTIME!

Very well said. Treat people the way you want to be treated. If people would do a little checkover in advance or after you last trip, you would probaly find alot of problems and have them fixed well before you next trip! My .02