I said I'd post up some photo's from the damage to the trailer when the axles failed. I did some research on the issues with the Mirage trailers and have found a number of recalls in the States that have never been mentioned nor have any customers in Canada been notified of these particular issues. You can find the recalls in the NHTSA, I made a phone call to get more information from NHTSA and was genuinely impressed that they were all ears with my particular issue.
So back in June of 2011 contact was made with the dealer that sold the trailer (they no longer carry the product) they explained they don't sell the product and wished us luck on getting Mirage to stand behind the warranty on the trailer as it was common practice to wash their hands of any issues. (do a simple google search on Mirage Trailer Issues) and you'll be amazed at what you find. All common issues from trailer to trailer to trailer and in dealing with Mirage to get issues fixed.
An e mail was sent to Rob Swikirt and the warranty department in June of 2011, the warranty department said to give the axle manufacturer a call and washed their hands of any further dealings.
When I posted the above in October Rob from Mirage sent me a pm asking if I had an axe to grind with Mirage when I explained I didn't have an axe to grind rather I had an issue he asked for the information on the trailer and details of the issues with the failure. I sent the information and photo's to Rob which he received back in June of 2011 once again but claims to have never heard of any concern?
When I did hear back from Rob it was a lame excuse / reason the axle failed and then nothing for two weeks. I once again sent an e mail asking if they were going to do anything or honour the warranty for their product. I received a simple e mail from Rob saying we can't reimburse you for your troubles. So $5,200.00 out of pocket (not including labor) to fix what should have been covered under warranty?
Now what the fawk is that? Not once did I ask or demand anything rather left it up to them to see what they wanted to do about the issue.
SO WHAT CAN YOU EXPECT FROM MIRAGE IF YOU HAVE AN ISSUE:
1. Nothing, they will not stand behind their product, nor will they honour the warranty that comes with the purchase of a trailer they build.
2. The run around to waste your time.
3. Unethical business practices from a dealer that has no concern about the product once it's left the yard.
I have also talked to a few dealers that sold Mirage Trailers and a common theme keeps coming up, Mirage will no warranty anything, the dealers take care of small issues at their cost to keep the customer happy and retain their reputation as they want to stay in business. Eventually the dealer can not continue to carry the Mirage line due to financial impacts and damage to their reputation so they have to drop Mirage and pick up another line of reputable manufacturer.
Here are some pictures.
So back in June of 2011 contact was made with the dealer that sold the trailer (they no longer carry the product) they explained they don't sell the product and wished us luck on getting Mirage to stand behind the warranty on the trailer as it was common practice to wash their hands of any issues. (do a simple google search on Mirage Trailer Issues) and you'll be amazed at what you find. All common issues from trailer to trailer to trailer and in dealing with Mirage to get issues fixed.
An e mail was sent to Rob Swikirt and the warranty department in June of 2011, the warranty department said to give the axle manufacturer a call and washed their hands of any further dealings.
When I posted the above in October Rob from Mirage sent me a pm asking if I had an axe to grind with Mirage when I explained I didn't have an axe to grind rather I had an issue he asked for the information on the trailer and details of the issues with the failure. I sent the information and photo's to Rob which he received back in June of 2011 once again but claims to have never heard of any concern?
When I did hear back from Rob it was a lame excuse / reason the axle failed and then nothing for two weeks. I once again sent an e mail asking if they were going to do anything or honour the warranty for their product. I received a simple e mail from Rob saying we can't reimburse you for your troubles. So $5,200.00 out of pocket (not including labor) to fix what should have been covered under warranty?
Now what the fawk is that? Not once did I ask or demand anything rather left it up to them to see what they wanted to do about the issue.
SO WHAT CAN YOU EXPECT FROM MIRAGE IF YOU HAVE AN ISSUE:
1. Nothing, they will not stand behind their product, nor will they honour the warranty that comes with the purchase of a trailer they build.
2. The run around to waste your time.
3. Unethical business practices from a dealer that has no concern about the product once it's left the yard.
I have also talked to a few dealers that sold Mirage Trailers and a common theme keeps coming up, Mirage will no warranty anything, the dealers take care of small issues at their cost to keep the customer happy and retain their reputation as they want to stay in business. Eventually the dealer can not continue to carry the Mirage line due to financial impacts and damage to their reputation so they have to drop Mirage and pick up another line of reputable manufacturer.
Here are some pictures.
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