KLIM Clothing - warranty and repairs in Alberta

[Ministik Man]

Just talked to Klim Canada to get my Klim Valdez Jacket broken zippers fixed

They have a new warranty/repair shop now in Calgary

They will make the call if it is warranty or you pay for the repairs

But they are Gortex certified to repair your clothes and tape seal the seams

Posted a link to them in the

 

[SLEDJED]

Sent my stuff out last week for a few warranty items and a rip repair. Had to wait a few weeks before sending them in as Klim finished up their contract with Outdoor Approach. I have dealt with Klim USA for repairs before and they did an awesome job, couldn't even tell a repair was done in the end. Hopefully this Calgary shop can do as quality work for a reasonable price. Rick at DCI said Outdoor Approach usually has a 24-48 hour turn around so I would assume I should have my stuff back soon.

 

[SidewaysInto3rd]

I sent in a pair of togwotee's with holes burnt in them .. got a new pair back sooner than I would've thought..

awesome warranty...

 

[Nitrobkr]

Thank you for this thread. I will take my gloves in next chance I get

 

[The_Plagued_1]

nice to know.... I have a pair of bibs that have a cut in them

 

[ferniesnow]

And the water test is awesome. If they leak, you get a new pair!

 

[CUSO]

Yes, I mentioned that I felt a bit damp with my clothes once, when I sent my pants in for repair. They replaced the whole outfit after performing the leak test. Awesome warranty service

 

[theunit1]

Even if they are a couple years old

 

[summit1974]

just got my new pants in the mail today....my old bibs where 6 yrs old maybe 7 I have no choice but to promote Klim cause i feel like i owe them something..Its like christmas for free!!!

 

[thegeneral]

I've got an older suit with a torn knee and oil stains, can they clean them up too?


Thegeneral

 

[thegeneral]

Anyone have an address or contact info for this shop?


Thegeneral

 

[summit1974]

Anyone have an address or contact info for this shop?


Thegeneral

DCI sales 1-403-758-6600 in magrath......not sure about the repair shop..it was by MEC in Calgary 8st and 10ave SW

 

[thegeneral]

Col thanks


Thegeneral

 

[Polaris Lady]

Has everyone that has had warranty done, registered your clothing with klim when you purchased it?

 

[summit1974]

Has everyone that has had warranty done, registered your clothing with klim when you purchased it?

I never have !!

 

[ferniesnow]

Has everyone that has had warranty done, registered your clothing with klim when you purchased it?

Only on the very first set in 2005 and I have been on a replacement program ever since because my gear has failed the "water test" many times. Jacket (I've had a red, blue and two black) and the bibs have been replaced at least 5 times.

Saying that, I ride between 50 and 100 days every year and the gear takes a beating. I find the seat on the bibs and the elbows on the jackets most susceptible to water leakage.

As long as the slogan, "Guaranteed to keep you dry", is there I have no problems taking them back for the "water test". I have had a pair of bibs that were leaking in a couple of months; no problem with the exchange.

 

[Marley]

I have a pair of Klim gloves. Got them as a gift 2011 Christmas and may be been used 15 times sledding. One palm developed small tears after a few rides.

I looked at the warranty and Klim will cover defects from manufacturing but not rips, tears, punctures, burns etc - so I haven't even tried to get them repaired under warranty - just made up my mind not to buy Klim gloves ever again.

Have been out 3 times this year so far and last time out the other glove started to get small tears in the palm. (2nd time out both gloves were so wet by midday that I had to borrow a pair of gloves to finish the day)

I guess I should call customer service about it as I certainly have not abused the gloves - just used them for what they were designed for. Sounds like Klim is quite liberal with their assessments.

 

[etecheaven]

now that Polaris took over Klim, expect crap for warrenty in the future..... But don't worry you will have the lightest most flickable gear on the mountain... until the ass rips open and they send you a patch that is really a crap fix that will not stand the test of time.

 

[clay923]

im not very impresed with the service, i sent in my jacket and bibs for waterproof testing after the edm snow show and still dont them back and ive called left messages no call backs and when i did get someone they say its been shipped out jan 2/13 nothing yet, so i bought a new klim suit so i can ride over the holidays. dci better take another look at who they are using for warranty work.

 

[cobbster]

Its worth calling Steve at Outdoor Approach as he is a pleasure to talk to.
Sent a pair of one year old bibs in to them as the zipper slide broke.They were repaired very quickly and retuned in record time.
Customer service was outstanding.
Thanks to the team at Outdoor Aprroach.
cobbster