G4 850 motor greanded less than 200miles all stock

[fredw]

Phone was in the box to see today's date, but not that clear to see..

as as for loaner sled, when my duramax, Ford, kenworth, case equipment, goes down under warranty and can't be fixed in resonance time, I have a replacement with in a day, should be no difference with this, and yes 6 brp products... As said earlier brp had no problem making this happen if a call would of be went threw from dealers..

 

[Wapow]

Major bummer about the motor. I'd be pretty frustrated in that situation too (I bought an '08 XP new, so I've felt that pain) but your expectations are delusional IMO. There is no way that a dealer will give you a brand new floor unit to use while you work out your warranty issue. They don't even know for sure whether your claim is covered, until they can investigate the cause of failure. Many customers ruin their own machines, by installing things improperly or messing with something they shouldn't. Not saying you did that or anything else wrong, but it happens with enough frequency that they always have to check before doing the warranty work. And BRP is never going to send them a new sled to replace the one you want to put miles on either. If you are lucky, you might get a shop sled to borrow, but only if you are a highly valued customer. And, some Cannuck storming into a busy shop in Montana demanding immediate service and a sled to use ain't a highly valued customer (no offense).

 

[Lund]

Phone was in the box to see today's date, but not that clear to see..

as as for loaner sled, when my duramax, Ford, kenworth, case equipment, goes down under warranty and can't be fixed in resonance time, I have a replacement with in a day, should be no difference with this, and yes 6 brp products... As said earlier brp had no problem making this happen if a call would of be went threw from dealers..

Fred, it's a TOY. Those other thing's you mentioned are not considered toy's and in most people lives do impact their lively hood. But generally sled's don't impact one's lively hood.
Plus pretty hard to compare a $15-$20,000..."TOY"...to a $75,000 Duramax or $200,000 Kenworth that are not considered toys.
Maybe you need to purchase a dealership, then you will have all the backup's you need. But i do believe BRP won't go along with you using new units for your backup even as a dealer unless you pay for them.

 

[RGM]

Well Fred should stop being so cheap lol.
Sounds like he man need a few spares anyway.

Yup I have 2 backup sleds.

 

[sledneck__11]

Fred, it's a TOY. Those other thing's you mentioned are not considered toy's and in most people lives do impact their lively hood. But generally sled's don't impact one's lively hood.
Plus pretty hard to compare a $15-$20,000..."TOY"...to a $75,000 Duramax or $200,000 Kenworth that are not considered toys.
Maybe you need to purchase a dealership, then you will have all the backup's you need. But i do believe BRP won't go along with you using new units for your backup even as a dealer unless you pay for them.

agreed on a 500 grand combine it can be hard to get service in season when there busy and good luck on getting a loaner, my 850 was a turd all last year I never expected a loaner its a sled man

 

[fredw]

Each to your own then Lund.. For me and what I think is reasonable is different then yours.. This could be a month before its back up in a four month season, you might call that acceptable, but not myself

Fred, it's a TOY. Those other thing's you mentioned are not considered toy's and in most people lives do impact their lively hood. But generally sled's don't impact one's lively hood.
Plus pretty hard to compare a $15-$20,000..."TOY"...to a $75,000 Duramax or $200,000 Kenworth that are not considered toys.
Maybe you need to purchase a dealership, then you will have all the backup's you need. But i do believe BRP won't go along with you using new units for your backup even as a dealer unless you pay for them.

 

[Foxstar45]

Each to your own then Lund.. For me and what I think is reasonable is different then yours.. This could be a month before its back up in a four month season, you might call that acceptable, but not myself

No one said a sled should be down a month. They're saying a dealer paying for a new sled to get it registered for warranty and off their floorplan to make someone they've known for 5 seconds (or years) happy is unreasonable. What's he going to tell the guy who buys it. Don't worry about the 500k on the odometer. We made a guy less angry by loaning it to him. Like, you would be the first ever. We're not paying enough for this level of service.

 

[Lund]

Each to your own then Lund.. For me and what I think is reasonable is different then yours.. This could be a month before its back up in a four month season, you might call that acceptable, but not myself

It doesn't have to be that difficult. I know cause i blew up my fair share of sled motor's. But it does help to have a good relationship with your dealer and that is where i would start. Get your sled to your dealer asap. Sorry about your ruined holiday but welcome to sled's right...you should know that, you've been around long enough.
To speed things up this is what i ALWAYs do. AND what i would do if i was in your shoes. Now i think your knowledge would allow you to do this, i think.
First, once the tech and tech manager have decided on a coarse of action, be involved in decision. Voice your opinion and with balance of theirs. New motor or rebuild.
Put your credit card out and get the ball rolling. Don't wait for upper warranty management decision's, as you might be waiting a while for the red tape to clear.
Bet you have your sled back in no more then 2 weeks and no charge on the card. Sorry for down time but parts need ordering and tech time right.

With all honesty i have done this for years, with of course ligit warranties and never an issue and always timely.
Infact today, 20min. ago i dropped off both my front Fox shocks at Yamaha cause on weekend i blew both shock's. Only 70miles on sled. I ordered 2 new shocks, left the new old ones behind. I can guarantee they won't charge me, i do it to speed the process up. But if a dealer does (generally not though) because warranty pending, they are always good at reimbursing my card. Its a thought and JMO.

 

[FernieHawk]

It doesn't have to be that difficult. I know cause i blew up my fair share of sled motor's. But it does help to have a good relationship with your dealer and that is where i would start. Get your sled to your dealer asap. Sorry about your ruined holiday but welcome to sled's right...you should know that, you've been around long enough.
To speed things up this is what i ALWAYs do. AND what i would do if i was in your shoes. Now i think your knowledge would allow you to do this, i think.
First, once the tech and tech manager have decided on a coarse of action, be involved in decision. Voice your opinion and with balance of theirs. New motor or rebuild.
Put your credit card out and get the ball rolling. Don't wait for upper warranty management decision's, as you might be waiting a while for the red tape to clear.
Bet you have your sled back in no more then 2 weeks and no charge on the card. Sorry for down time but parts need ordering and tech time right.

With all honesty i have done this for years, with of course ligit warranties and never an issue and always timely.
Infact today, 20min. ago i dropped off both my front Fox shocks at Yamaha cause on weekend i blew both shock's. Only 70miles on sled. I ordered 2 new shocks, left the new old ones behind. I can guarantee they won't charge me, i do it to speed the process up. But if a dealer does (generally not though) because warranty pending, they are always good at reimbursing my card. Its a thought and JMO.

Quit being so reasonable and sensible.

 

[kanedog]

Skidoo customer service just pushed another customer over the edge. If it's not a broken down sled, its denial of warranty. If it's not denied warranty, it's the dealer and brp passing you off between each other like a hot potatoe and then pointing the finger at each other. They even will both point the finger at your riding style and tell you to ride different. Funny how we see this time and time again from publicly traded companies.
This could be the end of Fred's ownership of Doos.

 

[ABMax24]

Funny how we see this time and time again from publicly traded companies.

A publicly traded corporation's loyalty is to the shareholder not the customer. The best interests of the customer are only served when they coincide with the best interest of the shareholder.

"a business corporation is organized and carried on primarily for the profit of the stockholders."

 

[jpmez69]

Skidoo customer service just pushed another customer over the edge. If it's not a broken down sled, its denial of warranty. If it's not denied warranty, it's the dealer and brp passing you off between each other like a hot potatoe and then pointing the finger at each other. They even will both point the finger at your riding style and tell you to ride different. Funny how we see this time and time again from publicly traded companies.
This could be the end of Fred's ownership of Doos.

Wow... In all my years of dealing with Doo or any other manufactures of anything I've ever had that happen what you described above. Can you give us an example of your personnal experience?

 

[lilduke]

The Cats are ingesting snow through the intake, many have been found now with frog skins and intake screen defects. Tell your buddy to closely check the intake screens on his Cat.

Good to know, ill let him know. His dealer was nice enough to give him a demo sled while his is down at least. Definitely not unheard of.

 

[raceu4it]

Ski-doo would definitely hold their number one spot in sales, if every dealer had to order 50% more sleds to have for loaners. This way people with up to 4 year warranties wouldn't miss a sledding day, and the dealer then could sell his loaners after one season as demo sleds with a one year warranty and BRP would absorb the loss write down on the loaner. Should be a great hit!!!

 

[Lund]

Good to know, ill let him know. His dealer was nice enough to give him a demo sled while his is down at least. Definitely not unheard of.

In the early 2003-04 i had my Doo take a crank out and it was out of commission for a week. For that week i had a loaner while BRP was covering the engine repair, at no cost to me...hahaha. The loaner was from the Arctic Cat dealer..seriously. It was their demo sled and at the end of it all i ended up buying a new 2004 A/C 900 King Cat.
As for the Doo i had, well it ended up being my son's sled as i was tied to BRP through sponsorship and spokesman at the time. They never knew i had a Cat though haha, i guess that makes me a "MAN HARLOT" messing around like that.
Anyhow ended up with an RT the year after and selling the King Cat, what a mistake that was. Almost everything about the RT was wrong as a mountain sled.

 

[deaner]

Skidoo customer service just pushed another customer over the edge. If it's not a broken down sled, its denial of warranty. If it's not denied warranty, it's the dealer and brp passing you off between each other like a hot potatoe and then pointing the finger at each other. They even will both point the finger at your riding style and tell you to ride different. Funny how we see this time and time again from publicly traded companies.
This could be the end of Fred's ownership of Doos.

I agree. I dont have a lot of trust in warranty because if they can find any possible reason to get out of it they will. Just love the "its your riding style" one. Have heard that more than once. Made the mistake of going riding with my dealer one time and from then on it was like pulling teeth trying to get anything warrantied because they said it was my riding style