2012 Pro Rmk 800 . I snowchecked this sled (april 2011) when the promotion was on for 3 year bumper to bumper warranty . The sales manager at this place told me "everything is covered for 3years, bumper to bumper ). My original invoice from the dealer also says on it 3 year bumper to bumper warranty , with their signature at the bottom of the invoice . To make a long story short , everything in the first year was Covered under warranty , with minimal problems .
Took my sled in last week for intermittent bog and the engine light was on for the pipe sensor. Pick up the sled and they hand me a bill for $630 for a tps sensor , egt sensor and hour and half of labour . I said isn't it warranty and he said no electrical isn't covered anymore and Polaris Changed there warranty a few months ago. I said I have bumper to bumper and you can't change warranty . Anyways I paid the bill (pissed right off) so I could get my sled .
Found all my original paper work at home and my brother and I went back to the dealer two days ago . I layed the invoice on the desk and told him this isn't acceptable and you have to make this right . He said there is nothing I can do . I said you sold me this sled with a 3 year bumper to bumper warranty . I said look at the invoice it says right there with your signature . Now he tells me Polaris changed the warranty a week after I snowchecked it . I said you can't change my warranty and I shouldn't have a $600 bill on a sled with bumper to bumper warranty . He tells me your on the polaristar ext service contract. I told him that is not what I paid for ,look at the paper . Then I said you didn't even follow warranty procedures ....( I called Polaris Monday morning and they said they had no Inquires for a warranty claim on this serial number !!) So I asked the dealer and he tells me we don't have to call for authorization .... And I said so you just say its not warranty , don't call me and give me a bill for $600 ? I said make this right . He crumpled up my invoice and actually threw it in my face . I said really did you just do that . This is where there were multiple words exchanged and ill never be back to these Crooks ever again . This dealer relies HUGE on you Albertans and could care less for locals .
Does anyone we with a 12' pro have a true B/B warranty like I should have had ?
I need a 2012 snow check sheet (pink copy) where you could tick off the warranty option and or the Polaris gear, . Does anyone have a copy of this ?
Took my sled in last week for intermittent bog and the engine light was on for the pipe sensor. Pick up the sled and they hand me a bill for $630 for a tps sensor , egt sensor and hour and half of labour . I said isn't it warranty and he said no electrical isn't covered anymore and Polaris Changed there warranty a few months ago. I said I have bumper to bumper and you can't change warranty . Anyways I paid the bill (pissed right off) so I could get my sled .
Found all my original paper work at home and my brother and I went back to the dealer two days ago . I layed the invoice on the desk and told him this isn't acceptable and you have to make this right . He said there is nothing I can do . I said you sold me this sled with a 3 year bumper to bumper warranty . I said look at the invoice it says right there with your signature . Now he tells me Polaris changed the warranty a week after I snowchecked it . I said you can't change my warranty and I shouldn't have a $600 bill on a sled with bumper to bumper warranty . He tells me your on the polaristar ext service contract. I told him that is not what I paid for ,look at the paper . Then I said you didn't even follow warranty procedures ....( I called Polaris Monday morning and they said they had no Inquires for a warranty claim on this serial number !!) So I asked the dealer and he tells me we don't have to call for authorization .... And I said so you just say its not warranty , don't call me and give me a bill for $600 ? I said make this right . He crumpled up my invoice and actually threw it in my face . I said really did you just do that . This is where there were multiple words exchanged and ill never be back to these Crooks ever again . This dealer relies HUGE on you Albertans and could care less for locals .
Does anyone we with a 12' pro have a true B/B warranty like I should have had ?
I need a 2012 snow check sheet (pink copy) where you could tick off the warranty option and or the Polaris gear, . Does anyone have a copy of this ?
