Service Side: I had a small issue at one time. Asked me to pay for rework on repairs that didn't work the first time when I talked to them on the phone. Turned out to be a brain fart by the service guy. I talked to the service manager when i showed up to pick it up,he said I owed nothing.
Parts: I wasn't happy about being charged for shipping on parts.
I've gone there a few times and haven't had any big issues. The dealer just south of me is a different story.
^^^Same here. Never had any problem with parts either with Allison or Tracy (if she's still there). Never really had any service done other than the first inspection of new sleds after 500 miles which cost a fair bit although nothing was wrong.
Can't say I have ever had a problem there, and can't say that I have ever been to the one here in Calgary. I went to Mountain toys ONCE looking for a 2012 Pro, and that will be the only time I have and will be there!
Bruce's RV and Polaris in Medicine hat, I have HIGH recommendations for, as well as Dusty at Snowmobile Recyler's in DeWinton.