BCA service

[Woodsie1984]

Anyone else have bad service with bca ? I ordered 2 shovels from them on their website and they sent me 4 and charged me for 4. I was in contact with them same day I recieved package which was in December before x-mas. They have told me 3 times they were going to send me a return label so I could ship extra shovels back and get refunded for them. Still have not received one and now no one will return my e-mails or phone calls when I leave a message. I’m not very impressed with the service. Anyone else had a problem with them or know a better way I can get this resolved ?

thanks

 

[takethebounce]

Anyone else have bad service with bca ? I ordered 2 shovels from them on their website and they sent me 4 and charged me for 4. I was in contact with them same day I recieved package which was in December before x-mas. They have told me 3 times they were going to send me a return label so I could ship extra shovels back and get refunded for them. Still have not received one and now no one will return my e-mails or phone calls when I leave a message. I’m not very impressed with the service. Anyone else had a problem with them or know a better way I can get this resolved ?

thanks

Do you know who you were dealing with or where they were located?

 

[moyiesledhead]

Bought one of the first gen avy packs for my daughter a few years back. There was an update for the trigger on those ones to reduce the resistance so you could actually deploy them. Took me nearly a year to get it resolved. Haven't bought anything BCA since then.

 

[BCACanada]

Hi there, sorry to hear your request for RMA has fallen thru the cracks...not sure if you were dealing with BCA in USA or Canada....Cdn RMA's are handled thru K2 Canada in Toronto....please email me with the order info and your details so I can help get the return organized...bca@netidea.com

 

[BCACanada]

Sorry to hear of your issues with the Gen 1 Float pack...not sure why it would take a year to resolve the 'tough pull' cylinder issue...at the time, we didn't replace triggers, but offered a easy-pull kit to change the pins in the cylinder head to bevelled pins...making it easier to deploy. The numbers of tough pull cylinders were small, and usually loosened up after the first pull/deployment. We welcome you to try out our newest Speed Float packs and cylinders; the lightest on the market
Happy Sledding