Stats that put the North American automotive aftermarket into perspective.

[Summitric]

[FONT=&quot] [/FONT]August 19, 2020 by Allan Janssen[FONT=&quot][/FONT][h=1]By the Numbers: Want to increase customer retention?[/h][FONT=&quot]Stats that put the North American automotive aftermarket into perspective.

[/FONT]
[FONT=&quot]5%[/FONT]
[FONT=&quot]The percentage increase in customer retention rate that will yield a 25%-100% increase in profits.[/FONT]
[FONT=&quot]Frederick F. Reichheld, The Loyalty Effect[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]49[/FONT]
[FONT=&quot]Average age of technician in the United States.[/FONT]
[FONT=&quot]Automotive Training Managers Council annual survey[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]32%[/FONT]
[FONT=&quot]Percentage of do-it-yourselfers who say online videos are their primary source for learning how to repair their vehicles. In recent years, online videos have displaced repair manuals (27%), mechanics (21%), and family members (18%).[/FONT]
[FONT=&quot]NPD Group[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]91%[/FONT]
[FONT=&quot]In 2019, the share of global light vehicles powered by Internal combustion engine only.[/FONT]
[FONT=&quot]IHS Markit[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]48%[/FONT]
[FONT=&quot]By 2035, the predicted share of global light vehicles powered by Internal combustion engine only.[/FONT]
[FONT=&quot]IHS Markit[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]58%[/FONT]
[FONT=&quot]Percentage of Canadians who say they have told a driver to stop texting or engaging in phone calls while behind the wheel.[/FONT]
[FONT=&quot]Rates.ca[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]4 TB[/FONT]
[FONT=&quot]The amount of data a Level 3 autonomous vehicle produces internally per day. That includes 20-40MB of data per second from cameras, and 10-70MB per second from Lidar[/FONT]
[FONT=&quot]National Automotive Service Information Task Force[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]2 million[/FONT]
[FONT=&quot]Number of fully electric vehicles sold globally in 2018. That’s up from just a few thousand in 2010. EV sales are expected to hit 10 million by 2025, 28 million by 2030 and surpass 56 million by 2040, when they will account for 57% of all passenger vehicle sales.[/FONT]
[FONT=&quot]Electric Vehicle Outlook 2019, BloombergNEF[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]58%[/FONT]
[FONT=&quot]Percentage of Canadians who say tax credits and subsidies are a major factor in the purchase decision for an electric vehicle. A further 28% consider it a minor factor.[/FONT]
[FONT=&quot]J.D. Power Mobility Confidence Index[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]1.2[/FONT]
[FONT=&quot]In 2018, the ratio of people per car in Canada. Only the U.S. and New Zealand have lower ratios – both at 1.1 persons per car. By contrast, China has 1.4 billion people and 207.6 million vehicles for a ratio of 6.7 persons per car.[/FONT]
[FONT=&quot]2020 Auto Care Association Fact Book[/FONT]