firstdoo
Active VIP Member
I noticed the recall in another post but didn't see it anywhere else here on S&M. I figure it should be out in the open rather than stumbling across it.
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[h=1]Black Diamond, Inc Recalls All Black Diamond, PIEPS and POC Jetforce Avalanche Airbag Packs[/h]Black Diamond, Inc - on behalf of its subsidiary brands, Black Diamond, PIEPS and POC - is issuing a voluntary recall for all JetForce avalanche airbags in order to carry out a required firmware update.
In a limited number of cases, system malfunctions have resulted in involuntary shutdown and/or failure to deploy. These malfunctions can be resolved by a firmware update at one of our global service centers.
There have been no accidents or injuries resulting from these malfunctions.
This firmware update, and the shipping to and from our service centers, will be done at no cost to our customers. All users and retailers of first generation Black Diamond, PIEPS and POC JetForce Avalanche Airbag packs should immediately stop using and return their pack(s) using the link below.
SUBMIT A JETFORCE RECALL REQUEST
READ A LETTER FROM BLACK DIAMOND, INC CEO PETER METCALF
[h=1]How To Identify Affected Units[/h]
All JetForce Avalanche Airbag Packs sold between November 15, 2014 and July 7, 2015 should be returned to one of our global service centers.
These units can be identified by a manufacturing date code printed on a label located inside the front pocket. Units bearing date codes from 4275 to 5077 are subject to this recall.
The affected units were sold under the following model names:
[h=1]Recall Return Procedure[/h]Please follow these steps to complete a recall:
We apologize for any inconvenience caused by this recall. Your safety is our top priority, and we take very seriously every issue that could compromise that safety. If you have any questions or concerns, please consult the FAQ below, or contact us directly at service@jetforcerecall.com or at 800-775-5552.
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[h=1]Black Diamond, Inc Recalls All Black Diamond, PIEPS and POC Jetforce Avalanche Airbag Packs[/h]Black Diamond, Inc - on behalf of its subsidiary brands, Black Diamond, PIEPS and POC - is issuing a voluntary recall for all JetForce avalanche airbags in order to carry out a required firmware update.
In a limited number of cases, system malfunctions have resulted in involuntary shutdown and/or failure to deploy. These malfunctions can be resolved by a firmware update at one of our global service centers.
There have been no accidents or injuries resulting from these malfunctions.
This firmware update, and the shipping to and from our service centers, will be done at no cost to our customers. All users and retailers of first generation Black Diamond, PIEPS and POC JetForce Avalanche Airbag packs should immediately stop using and return their pack(s) using the link below.
SUBMIT A JETFORCE RECALL REQUEST
READ A LETTER FROM BLACK DIAMOND, INC CEO PETER METCALF
[h=1]How To Identify Affected Units[/h]
All JetForce Avalanche Airbag Packs sold between November 15, 2014 and July 7, 2015 should be returned to one of our global service centers.
These units can be identified by a manufacturing date code printed on a label located inside the front pocket. Units bearing date codes from 4275 to 5077 are subject to this recall.
The affected units were sold under the following model names:
- Black Diamond Pilot 11 JetForce Pack
- Black Diamond Halo 28 JetForce Pack
- Black Diamond Saga 40 JetForce Pack
- PIEPS JetForce Tour Rider 24
- PIEPS JetForce Tour Pro 34
- POC Thorax 11 Backpack
[h=1]Recall Return Procedure[/h]Please follow these steps to complete a recall:
- Click here to initiate a return.
- Follow the instructions provided to return your pack to one of our service centers, using the provided pre-paid shipping label.
- Your JetForce pack will be inspected, the firmware updated, and the pack tested to ensure proper function of the system. We'll then return the pack to you at no cost.
We apologize for any inconvenience caused by this recall. Your safety is our top priority, and we take very seriously every issue that could compromise that safety. If you have any questions or concerns, please consult the FAQ below, or contact us directly at service@jetforcerecall.com or at 800-775-5552.
