first dealer service / last dealer service!

Toyboy · Jun 20, 2013

Yup your right I don't know what I was thinking you must know more than me because you have more sleds and quads than I do.

But if you bought them all from turples then it makes sence.

Back to the point before you have another episode if you think anyone who wants to buy the most expensive quad they make and expects customer service is a customer they don't need and can afford to lose then I can't explain it to you.

brutematt750 · Jun 20, 2013

I just buy used , save some money and don't have to deal with the stealerships !!!
Let some somebody else lose the worst part of deprecation and deal with retards at the store

That's just my .02
And I think I'm smarter then you guys. Lol
Hahahah

Sent from my iPhone using Tapatalk while working extremely hard

tukernater · Jun 20, 2013

medler · Jun 20, 2013

this is going downhill fast...

Sledderglen · Jun 20, 2013

Is this going anywhere? Seems we have to give this topic some time to see if it can be resolved in some way or another. These stories are always hard to figure out. We usually only hear one side of the story. Not often do we get both sides of the story BUT in the past some of these events have been settled. Doesn't matter if its BRP,POLARIS,CAT,YAMAHA,or any other manufacture. IMHO it is hard to find good help. Workers who want to work, who want to improve customer service, mechanics who want to go the extra mile to find the problem. We also have owners who are watching $$$$ instead of customer happiness. It all has to work together to make a dealership the dealer to go to. Customer service is a dying segment to many industries. Its not just in the powersport industry. Lets get back to riding and having fun.

snopro · Jun 21, 2013

brutematt750 said:
I just buy used , save some money and don't have to deal with the stealerships !!!
Let some somebody else lose the worst part of deprecation and deal with retards at the store

That's just my .02
And I think I'm smarter then you guys. Lol
Hahahah

Sent from my iPhone using Tapatalk while working extremely hard

Chances are unless your buying used of the mid 80's vintage there will be a time you will have to go to the stealership, with your tail between your legs and beg for help. There is to much electronics on these new toys not to. Nice pipe dream though....

imdoo'n · Jun 21, 2013

brutematt750 said:
I just buy used , save some money and don't have to deal with the stealerships !!!
Let some somebody else lose the worst part of deprecation and deal with retards at the store

That's just my .02
And I think I'm smarter then you guys. Lol
Hahahah

Sent from my iPhone using Tapatalk while working extremely hard

you very well may be. best thing is you get to ride.

imdoo'n · Jun 21, 2013

hopefully they can help pecos out, his experience leaves a bad impression that lives on, from friend to friend. and as a customer you want a good buying experience, no matter how much money you spend. altough i'm still thinking pecos is still going to get stuck in the mud puddle again.

rzrgade · Jun 21, 2013

We should all switch over to JIanshee Quads............Low expectations, and the dealer has moved or gone out of buisness long before you will ever need him..............

RZR101 · Jun 21, 2013

Just steal them, no paperwork or cash unless you get caught.

lilduke · Jun 22, 2013

snopro said:
Chances are unless your buying used of the mid 80's vintage there will be a time you will have to go to the stealership, with your tail between your legs and beg for help. There is to much electronics on these new toys not to. Nice pipe dream though....

Actually you can get the real B.U.D.S software to work on yer junk. Its pricey tho.

Here is a cheaper program (400$) that does all the same stuff as B.U.D.S.

Just found this today. No more stealership required for service

Braddock54 · Jun 22, 2013

Here's my thoughts on this: I've neve been to the dealers you guys mention but the goal should be the same.

i'm no baller. I've got a sled and a quad and they are both fairly modest really. But they are both poo. The quad I bought new from this dealer in YT and I'm on my second Polaris sled in the pas two years. I've had both sleds in for minor things.

Now I do have a finite budget for toys, parts etc but what keeps me going to these guys is their service. Every employee there seems to know my name despite me not even living in the city and they seem know what they are talking about it. I'm never waiting around for help. If I order parts, they don't mak me pay in advance or do deposit. Everything is 15% off. The parts, etc always arrive fast and they give heads up when it shows as they know its a long haul for me to get them. I try to buy everything I need from them because of this.

Now the BRP dealer. Completely opposite experience. While I havent dropped much dough there, they sure didn't do much to convince me to spend there. Before I bought my Sportsman, their version of let's deal was 'the price is on the sticker'- take it or leave it. Same on a generator there recently. Now I've been thinking of an XM in the next year or two, but rest assured I won't even bother here. The few experiences I did have here, soured me. I would lean harder on a Pro, strictly for the dealer that came with it.

imdoo'n · Jun 22, 2013

Pecos said:
I recently purchased a 2013 XMR 1000 Outlander from Turple Bros in Red Deer. Here is my experience since the first visit. You decide if you'd like to ever deal there.

1st Visit: 11:45am Walk into showroom with money in pocket to buy new quad.
12:15 pm After walking around showroom (30 minutes) trying to locate a salesperson I go to reception counter in an attempt to find someone who would take my $16k.Gal at reception get's on loud speaker and pages sales.
12:20 pm No salesperson shows up.Gal gets on phone again and starts calling around the dealership.(Too bust filing nails to get off ass to go find one)
12:30 pm Success! Have salesman in front of me and takes me to cubicle.
12:45 pm Paperwork signed and cheque written. Told no XMR's are PDI'd and ready to go. Will have to wait 5 days until one can be made ready.(Really would have thought that with the popularity of these machines there would be a showroom full of them but, alas, not even one on display)

2nd Visit 1:00pm Return 5 days later to pick up new quad. Can't talk to salesman that sold me quad, have to talk to new guy. Apparently when you call 3 weeks prior and simply ask the price of the machine, he automatically becomes your salesman even though he made zero attempt to even chat about the machine and make an attempted sale.
1:30pm Finally get to new salesman's cubicle and start signing warranty paperwork and complete transaction. Told that I must return for 10 hour service as it's very important and it will void warranty if not done.
1:55pm Meet outside and load quad.

3rd Visit 10:00am Had quad out for first weekend of riding and discovered that left rear inner CV boot has taken a stick and has pin hole in it, went to dealer to order new cv boot and and some guards that will protect these said cv boots and rear rear frame of quad. You would think that these XMR's that are made for what we do would have sufficient guards installed from factory but they only come with front cv boot guards and a plastic front skidplate.
10:30am Salesman pulls out accessory catalog (for a side by side) and proceeds to show me all of the goodies that are available for the machine. After looking at the page, I inform him that he sold me an XMR and not a side by side. OOPS! Turn pages to XMR goodies and start looking. Discover that I'll need to order 3 seperate kits to get inner cv boot guards, outer cv boot guards, and rear skid plate. Ask for a bit of a deal because I just bought machine and it really should have came with these said guards. Told that they can only give discount at time of purchase and can't give me one once paperwork is done. WTF? So he brings up my paper work and finds that I'm in luck!!! They screwed up and actually have my sales invoice still open because it has a pipe charged to it that hasn't been paid for. An obvious error, but still asks me "I don't suppose you have a pipe on your machine, do you?". WTF again! He can't remember anything about me, the machine, nor the transaction that took place only days before........Well, I figure whatever, he must be a busy guy. Now told that we'll need to go and visit the accessory counter to purchase these.
11:00am Arrive at accessory counter with salesman and locate someone behind counter to purchase guards.(not an easy task) He can't find his copy of the accessory booklet and proceeds to disappear upstairs and locate it. Salesperson notices dept copy in rack where guy was looking but it was 2 books left of where he was looking.Guy shows back up and is shown where book is. Out comes book and we proceed to select/purchase necessary guards to the tune of $500. Salesperson and partsperson briefly argue about the discount due to my quad already being ridden and, hence, not sold at time of purchase. But, success, we talk him into sellling at discount.
11:25am Now ask to purchase cv boot that I had damaged. OOPS, wrong question. Can't buy from this guy, have to go down to middle of counter and order from a 'parts' person and not 'accessory' person. Locate a young fella in parts and attempt to get a boot. He can't find said boot, I guess they are not making them yet. Huh, go figure. I inform him that has to be impossible and to look again. Young fella hunts down another 'parts' person who proceeds to give him **** because he's looking in the aftermarket catalog and not the BRP catalog. Locate boot and as luck would have it, they even have it in stock! Woohoo! Part with $55 and leave with boot and 1 skid plate as the 2 cv boot guard kits are on b/o. Asked to be called when all parts are in and I will come pick them up.it is now 12:00pm.

Visit #3 Receive call a week later that my parts are in and I can come pick them up.This is great because we're heading out in a few days to ride and I want these guards on. Show up at dealer at 10:30 am to pick up parts. Find gal behind the counter that can help me (after standing at said counter for nearly 10 minutes without so much as a Hi, be right with you). Now told that they are not in......Huh? Inform her that I was called and told they were in. 15 more minutes and she now tells me that only 1 has come in but they do have some in the building but they are spoken for. I express my disappointment for getting a call and it not being the truth. Ask when the last part will be in and all I get is "I dunno, could be a week, could be 3....whenever it comes" and she proceeds to now ignore me and stare at computer screen.Leave dealer at 11:10 with one set of cv boot guards.

Visit #4 Received another call today that my final part has come in and ready for pick up. Head in to pick up and decide that I should book my quad in for that all important first service so I don't void my warranty. Now comes the fun of dealing with service department. Go stand at serv dept counter and get ignored for another 10 minutes. Finally get the attention of a gal and attempt to make appointment for 1st service. Told they are extremely busy and asked if I purchased machine from them. I'm in luck! I did, and I'll be able to get it in next week. I can't make a day/time appointment, however, but if I drop it monday they'll have it ready by end of week. So, play the game and book it in.

Visit #5 Show up on monday and drop quad off. Asked repeatedly when I'm riding next, told them early next week and will pick it up in 7 days at noon. Gal only asks if I'd like to spend "around 6 bucks" extra for full synthetic motor oil. I authorize it, unload my quad and leave on my merry way after another 45 minute visit.

Visit #6 Show up 7 days later to pick up quad, wait 15 minutes at serv counter before someone finally acknowledges me. Guy asks what I'd like and I inform him I'm here to pick up quad due to pre-arranged pick up time. He looks in invoice rack and can't find invoice. Disappears for 10 mins and returns to tell me that quad is in shop and being worked on and will be ready in 1/2 hour. Awesome. Guess I could have rode it on the weekend after all because it obviously didn't get looked at until this morning. Go hang out in truck for 1/2 hour and go back in. Gal comes to counter and process repeats, but the good news is that the quad is now done and she needs to do up the invoice. Another 15 minutes and she jumps up with a smile on her face and proceeds to go through the 'checklist' of what was done. We go though list (1 item on list not checked off but "tech obviously just forgot to check it off") and then she proceeds to present me with a $422 bill.After I pick myself up from the floor and ask for a bandaid for my chin, I ask how come so much? She tells me that it's the price of the damn parts. I say it's the 2.5 hrs of labor for a fluffed up oil change. Apparently the valve adjustment takes alot of time and I'm lucky they didn't need to be set as they were still in spec. or it would have been more. Lucky me!!! I pay the bill and quickly leave and load my machine.

No more visits coming from me!! I get machine home and proceed to go over it and start installing all of my guards. While under machine, I notice a grease zerk that they must have 'missed' only to discover that they didn't grease one damn zerk on the whole machine. So, I grease it. Decide to look further, oil all over the front skid plate, I guess they couldn't be bothered to clean up the mess they made, so I clean it. Remove the tank/side covers and have a closer look at the valve covers. Hmmmm, valve covers have NOT been removed as there was dried mud over the seams where the cover meets the head. However, I did notice that the crafty tech did take the time to put a socket on the valve cover bolts that could be seen. Nice work. So in the end, I got to pay $422 for an engine oil change/trans oil change and for the tech to clean the shoulders on a few valve cover bolts. I can hardly wait to go back and get bent over again!

NEVER AGAIN WILL I SET FOOT IN TURPLE BROS AND I WILL BE SURE TO LET EVERYONE I KNOW AND EVER RUN INTO THAT THIS IS A PLACE TO AVOID AT ALL COSTS!!!

The service from all depts is the worst I have ever experienced, you can't tell if any of them work there because they all wear street clothes, and they are the RUDEST folks I have ever dealt with.

The good news (insert sarcasm here) is that BRP sent me a postcard and invited me to take their satisfaction survey. I detailed these events and sent them in. You would think that SOMEONE would attempt to contact me and ATTEMPT to make things right. But, apparently they don't care either. I can see where Turple Bros. get's their nice attitude.

i have read your post several times jeff, you have a valid complaint on how you where treated, but nowhere have you mentioned talking to management, just the paid employee's, yet you bring it here expecting them to respond to something they have no idea about, you have started a ****storm and why? call the business talk to management, let us know what they have to say. Glen,Gord, Terry senior, otherwise we only have your side( i believe you).

if i have a problem with a repair at a auto shop, should i come on here and create a ****storm or should i talk to the shop manager or owner? which would you prefer? as to the moderator for pulling the thread he did the right thing.

DaveB · Jun 22, 2013

imdoo'n said:
i have read your post several times jeff, you have a valid complaint on how you where treated, but nowhere have you mentioned talking to management, just the paid employee's, yet you bring it here expecting them to respond to something they have no idea about, you have started a ****storm and why? call the business talk to management, let us know what they have to say. Glen,Gord, Terry senior, otherwise we only have your side( i believe you).

if i have a problem with a repair at a auto shop, should i come on here and create a ****storm or should i talk to the shop manager or owner? which would you prefer? as to the moderator for pulling the thread he did the right thing.

Lets see....who is creating the chittstorm?

Posts in this thread:
Pecos - 7
Dave B - 9
Lilduke - 15
Imdoo'n - 22

Toyboy · Jun 22, 2013

DaveB said:
Lets see....who is creating the chittstorm?

Posts in this thread:
Pecos - 7
Dave B - 9
Lilduke - 15
Imdoo'n - 22

Haha still doing a bang up job of damage control!! And keeping this thread alive!! Lol

Keep up the good work champ!

imdoo'n · Jun 23, 2013

DaveB said:
Lets see....who is creating the chittstorm?

Posts in this thread:
Pecos - 7
Dave B - 9
Lilduke - 15
Imdoo'n - 22

ok dave i count 21 for me with this one being 22

dave 10 posts

pecos7 posts

drd 7 posts

and a few of those were dicussing boytoy issues. not really following your thought process, i still think he should talk to the management at turples, he had to wait a few minutes not really a big deal, the service end he has a definte complaint, they did correct there billing error, that is pretty much the info we have been given, you say there is more give it up.
keep coming back to the same questions,

i gave him the people to talk to, did he ask to talk to any of them on his last visit, they ignore him, or talk to him, again what did they say, getting real old dave, somethin just not adding up to me.

RZR101 · Jun 24, 2013

I have to agree it would be a wise decision for turples to at the very least respond. Doesn't matter what business you're in, customer service and public image are key. Bad feed back sticks a lot harder and longer than good.

TylerG · Jun 24, 2013

k guys, the horse is dead, until either Peco's or myself get a response from the gang at Turples. Any further posts will just be moderated.

DaveB · Jun 24, 2013

TylerG said:
k guys, the horse is dead, until either Peco's or myself get a response from the gang at Turples. Any further posts will just be moderated.

Commie. :d

DaveB · Jul 2, 2013

Any reply from Turps?

first dealer service / last dealer service!

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